Connecting Sonos to a New Router

sonos speakers for office

Hello, my name is Ryan and is from Sono's customer care.   Today I'll lead you through a few steps, so you can   Restart Sonos again if you recently made a change to the network such as changing your WiFi password or replacing your router altogether.   If you have made such a change, you probably open your Sonos app

  and watches a screen like this that shows that Sonos has problems with the connection.   I'll help you fix this, but first, we need to find out about your Sonos system is in Standard or BOOST installation because there are different sets of steps for each one.   I have two Sonos systems here. One is in Standard installation and the other one

  is in BOOST installation. The main difference between these two installations is   Whether you have a Sonos device that is wired to the router with Ethernet cable or not.   In a standard installation, all of your Sonos players connect directly to the router   WiFi networks, just as your phones, tablets, and laptops do.   All of your Sonos players remain connected by

remembering the WiFi network name and the WiFi password they were given when initially configured.   A BOOST installation works a little differently because my Sonos players do not need to connect directly to the router's WiFi network so they do not need to refer to one   WiFi network name or WiFi password.   Instead, you have at least one Sonos product that is

wired to a router with one   Ethernet cable - in this case my Sonos BOOST - and that's what creates a Sonos dedicated wireless network that enables all of my players to communicate.   No matter which installation you use, the first step is always   the same for both and that is to control the device you use to control Sonos -   your phone,

your tablet, whatever it may be -   and make sure it is in the correct WiFi network.   On my iPhone, I can do this under Settings, then WiFi, to see which network   I am connected to. Whatever network change you've made, make sure you're sure that your device is in the new, updated network.   If your device is connected to another

network, it will not be able to   See your Sonos system at all, so this is an important first step to take.   Now let's talk about what to do if your Sonos system is in a Standard Installation.   I have my PLAY: 1 here that needs updating with the new wireless information   either because I changed my router or because I changed

my WiFi password.   Right now, PLAY: 1 still tries to connect with the old wireless information which is no longer there, so nothing happens.   The first step to fix it is to connect PLAY: 1 to the router using an Ethernet cable.   Once I've connected PLAY: 1 to the router, it will be displayed again in the Sonos app   but we're

not ready yet because we still have to use the Sonos app to provide the new network information for the player.   To do that, open the Sonos app, and select Settings> Advanced Settings> Wireless Installation.   This procedure leads me through the connection of Sonos to WiFi again.   Once I have entered my new password and the procedure tells me that it has

been completed can I disconnect the ethernet cable from my PLAY: 1 and move it back to where it used to be and it stays connected to the WiFi network.   It is important to note that Sonos will look as if it works when it is connected   with an Ethernet cable, but it will not remain connected to your WiFi until  

You are ready to review the Wireless Setup option.   After all, Sonos will remain connected to your WiFi and you are done.   Now let's talk about a BOOST installation.   I have recently replaced my old router with this new one and I've connected my BOOST to it with its Ethernet cable.   When I did, the Sonos app showed me it could

find BOOST, but not PLAY 1.   The reason for this is that PLAY: 1 still uses the old network information from the previous router.   We fix it by simply restarting PLAY: 1 by disconnecting it from the power for a couple of seconds and then plug it in again.   Make sure you do this for every Sonos player you have in your

home.   When the power is on again and they show a steady white light they will be displayed again in the Sonos app and you will be completely ready.   Both of my Sonos systems in Standard and BOOST installation have now been updated and ready to play now that I've gone through these steps.   If you have additional questions about this

the procedure, please visit   support.sonos.com and contact us in that way. We are happy to help.   Thanks.

See more here: https://www.youtube.com/watch?v=nv1TxouAbU0

sonos speakers for officeHello, my name is Ryan and is from Sono's customer care.   Today I'll lead you through a few steps, so you can   Restart Sonos again if you recently made a change to the network such as changing your WiFi password or replacing your router altogether.   If you have made such a change, you probably open your Sonos app  and watches a screen like this that shows that Sonos has problems with the connection.   I'll help you fix this, b...